![]() ![]() If you do a swap, then you'd have to correct PT10 licence to upgrade, and they could then order the correct upgrade type for the licence they now have. The final option is to find someone willing to swap PT10 licences with you before they upgrade to PT11. The PT11 upgrade licence is already in the iLok account from what you say, so it's stuck there. So whether Avid will play ball to help you out I don't know. ![]() One other problem is that whereas ownership of PT10 licences could be transferred from one iLok account to another, PT11 has changed Terms & Conditions and those licences cannot be transferred to another iLok account, from what other people have been saying. You could try messaging one of the good Avid guys on the DUC like Bruce Paine and asking if he has any suggestions, or if there are any levers he can pull. Maybe whoever sold the upgrade to you had also bought the wrong version, and was having problems getting a refund? Worth asking! Wow, second hand upgrades for sale already? Amazing. #Wavelab pro 9 bundle trialHowever, if you need PT11 pronto, you can get a 30 day fully functional trial licence that will keep you going while it is sorted out. It's a pain, for sure, and Avid have not done themselves proud on this, as in many other PT11 related problems. You have to apply to the third party, not Avid. People in the other thread on this subject have reported it taking up to ten days to get their money back, and that's where they bought it direct from Avid, who use a third party to manage the store. How you go about getting the refund depends on who you bought it from. The bad news is you'll have to apply for a refund on your incorrect purchase, then, when you've got the money back, make the correct purchase. If you look at the PT11 upgrade purchase options carefully, you'll see there are separate upgrades, at the same cost, for PT10 to PT11 and PT9+10 to PT11. People who bought PT10 new got a PT10 licence, while people who upgraded from PT9 got a bundled PT9+PT10 pair of licences. This issue is already covered in other threads. ![]()
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